Terms and Conditions

Last updated: 2025-08-23

These Terms & Conditions ("Terms") govern your access to and use of the services provided by Secure Hosting OÜ ("we", "us", "our"). By using our website, mobile application or services you accept and agree to be bound by these Terms.

For full company details see our Legal Notice. For information about how we collect and process personal data, please see our Privacy Policy.

1. Definitions

The following definitions apply in these Terms:

Service – the hosting, storage, AI analysis and related services we provide via our website and mobile application.
Customer / You – any person or entity using the Service.
Provider – any third-party supplier we use to provide parts of the Service (for example, AI vendors such as Google Gemini).

2. Scope of the Service

We provide cloud and hosting services, and related application features that allow Customers to upload documents or images for automated analysis by AI models ("AI Analysis"). The exact services and features available to you are described in the plan or offer you purchase or activate.

3. User obligations

When using the Service you must:

only upload material you have the right to share;
comply with all applicable laws (including copyright, data protection and export control laws);
not upload content that is illegal, defamatory, pornographic involving minors, incites violence, or otherwise violates applicable law or third-party rights;
keep account credentials secure and promptly notify us of any unauthorized access.
accept current Microsoft End User License Terms and Microsoft Provider Use Rights or other related agreements and term when using any Microsoft service.

4. Data protection and third-party processors

The processing of any personal data in connection with the Service is governed by our Privacy Policy. You are responsible for obtaining any consents or lawful basis required for uploading personal data.

Documents uploaded for AI Analysis are sent to trusted AI providers (Google Gemini) in an anonymised form where technically possible; however, depending on the content you upload, those documents may still contain personal data. By using the Service you consent to such transfers and processing as described in our Privacy Policy.

You can find more information about your rights under the GDPR and what we provide in the Privacy Policy. (See Privacy Policy.)

5. Ordering, billing and payment

The scope of services, fees, billing cycle and minimum contract period are set out in the order confirmation and the service description applicable at the time of ordering.
Unless otherwise agreed, hosting, hardware and software payments must be done before service, hardware or software licence provided.
Hosting and software license renewal payment is due till the end of the previous applicable billing period. If you fail to pay, we may suspend access to the Service without any notice after the applicable period end. We will charge extra for the renewal if you are unable to pay on time.
Service payment renewal payment is due till the end of the previous applicable billing period. If you fail to pay, we may suspend access to the Service without any notice after the applicable period end. We will charge extra for the renewal if you are unable to pay on time.
All prices are shown in the applicable currency and exclude taxes unless stated otherwise. We may adjust prices for reasons such as VAT changes or other tax measures.

6. Availability and maintenance

We aim to provide high availability, but do not guarantee uninterrupted access. Scheduled maintenance will be notified in advance where feasible. Our target availability levels (if any) are set out in the service description; they do not constitute an absolute guarantee.

7. Backups and customer data responsibility

You are responsible for maintaining backups of your content unless you have purchased, and we have agreed to provide, a backup service. We are not liable for loss of data except as expressly set out in these Terms.

8. Intellectual property

You retain ownership of the content you upload. By uploading you grant us a limited, worldwide, royalty-free licence to process, store and transfer such content for the purpose of providing the Service. Results of AI Analysis are licensed to you for your internal use subject to any restrictions in the applicable plan or third-party terms.

9. Third-party services and software

Parts of the Service may rely on third-party products, APIs or services (including AI vendors such as Google Gemini). Your use of those third-party services may be subject to additional terms. We are not responsible for the content, availability or performance of third-party services.

10. Prohibited activities

You must not use the Service to:

violate laws or third-party rights;
attempt to gain unauthorized access to other systems;
transmit malware or other harmful code;
perform activities that disrupt our Service or other customers.
show any evidance of supporting or promoting the war or terrorist activity of any kind. Please also refer to secion 11.;

11. Prohibited activities - war and terrorism

In accordance with Regulation (EU) 2021/784 on combating the dissemination of terrorist content online, it is strictly prohibited to disseminate terrorist content using our services. Terrorist content includes, but is not limited to, content that:

incites, promotes, or glorifies terrorist acts;

recruits for or supports terrorist organisations; or

provides instructions or guidance on the manufacture or use of explosives, firearms, other weapons, toxic or dangerous substances, or other specific methods or techniques intended to commit or facilitate terrorist acts, as referred to in points (a) to (i) of Article 3(1) of Directive (EU) 2017/541.

Our actions:Terrorist content identified by SecureHosting.me will be removed or access to it disabled without undue delay. Removal orders issued by competent authorities will be processed within one (1) hour, in accordance with applicable law.
SecureHosting.me acts with due diligence and proportionality when verifying and removing content. Where SecureHosting.me does not have direct access to customer-stored data and serious indications of terrorist or war-related illegal content exist, SecureHosting.me may temporarily suspend the affected service (including websites, virtual machines, or physical servers) for further investigation. During such suspension, service fees may continue to apply in accordance with the service agreement. Services may only be restored following the conclusion of the investigation and, where necessary, agreement on corrective measures.
The dissemination of materials that may be identified as terrorist content or war propaganda may result in immediate service termination without refund.
Automated means: SecureHosting.me may use automated means to assist in identifying potentially terrorist content, including AI-based tools or external scanning technologies. Any content flagged by automated means is subject to human review before a final decision is taken.
Consideration of context: When assessing content, SecureHosting.me takes into account the context and purpose of the material. Content disseminated for legitimate educational, artistic, scientific, journalistic, or research purposes is assessed carefully to avoid erroneous removal.
Notification: Unless prohibited by a competent authority for reasons of public security, SecureHosting.me will notify the affected user or content provider following the removal or blocking of content.
Retention of removed content: Removed or blocked content and related data are securely stored for six (6) months following removal. Such content may be retained for a longer period upon request by a competent authority or court, in accordance with applicable law. Access to retained content is restricted to competent authorities and courts.
Complaints and redress: Users and content providers have the right to challenge decisions to remove or block content.
Complaint submission: Complaints may be submitted by email to securehostingmuenchen@gmail.com and must include identification of the removed or blocked content and a justification for why the decision should be reconsidered.
Procedure and decision: SecureHosting.me will review the complaint and inform the complainant of the outcome within two (2) weeks of receipt. If the complaint is upheld, the content will be reinstated without undue delay. If the complaint is rejected, clear reasons will be provided.
TCO Regulation (EU) 2021/784 Contact point (Estonian, English): securehostingmuenchen@gmail.com
This procedure does not prejudice the right to seek judicial or other legal remedies.

12. Warranty disclaimer

The Service is provided "as is" and "as available". Except where prohibited by mandatory law, we disclaim all warranties, whether express or implied, including fitness for a particular purpose, accuracy of AI outputs, and non-infringement.

13. Limitation of liability

To the maximum extent permitted by applicable law, our aggregate liability for direct damages arising from or related to these Terms is limited to the amount of fees paid by you to us in the 12 months preceding the claim (or €1,000 if you have not paid fees). This limitation does not apply to liability for death or personal injury resulting from our negligence, wilful misconduct, or to liability which cannot be limited by law.

14. Indemnification

You agree to indemnify and hold us harmless from any third-party claims, losses, liabilities or expenses arising from your breach of these Terms, your use of the Service, or any content you upload.

15. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within a reasonable period after notice. On termination you must cease using the Service and pay any outstanding fees. Termination does not affect rights or obligations that accrued prior to termination.

16. Force majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including acts of God, war, strikes, supplier failures, or cyberattacks.

17. Changes to these Terms

We may update these Terms from time to time. For material changes we will provide prior notice. Continued use of the Service after changes constitutes acceptance of the updated Terms.

18. Consumer rights and statutory protections

If you are a consumer in the European Economic Area, you benefit from certain mandatory statutory rights (including withdrawal and refund rights for distance contracts) which cannot be excluded by contract. Information about pre-contractual rights, cancellation and refunds (where applicable) will be provided during the ordering process and in the relevant order confirmation.

19. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Estonia, except to the extent that mandatory consumer protection rules of the consumer's country of residence apply.

For disputes between us and an entrepreneur, the exclusive courts of Estonia shall have jurisdiction. For disputes with consumers, local mandatory rules apply.

20. Contact

If you have questions about these Terms, please contact us via the details in our Legal Notice or at: [Insert Contact Email].